Protecting Your Privacy
Calla Garden, we are 100% committed to protecting the privacy and security of our customers and site visitors. The Calla Garden team members are customers themselves, so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, feel free to contact us at dataprotection@calla-garden.com. For all our services, the data controller — the company that’s responsible for your privacy— is 4Senses SA.
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
Your name and contact details
| How we use your name & contact details | Why ? |
|---|---|
| Deliver your purchases to you | We’ve got to do this to perform our contract with you (it’s a bit hard to send you order if we don’t use your name and contact details!) |
| Send you service messages by text, e-mail or through our app, such as order updates | We’ve got to do this to perform our contract with you (it’s a bit hard to send you order if we don’t use your name and contact details!) |
| We’ve got to do this to perform our contract with you (so you can tell when your order is coming) | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or Calla Garden – unfortunate, but absolutely essential |
| Showing you calla-garden.com adverts as your browse the web | So you can see our latest products and deals |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Your payment information
This means your card’s security/CVV code, don’t worry, we don’t keep them.
| How we use your payment information | Why ? |
|---|---|
| Take payment, and give refunds | We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
| Fraud prevention and detection | To prevent and detect fraud against either you or Calla Garden – unfortunate, but absolutely essential |
Fraud prevention and detection
To prevent and detect fraud against either you or Calla Garden – unfortunate, but absolutely essential
| How we use your contact history | Why ? |
|---|---|
| Provide customer service and support | We’ve got to do this to perform our contract with you, after all, you expect the best service from us |
| Train our staff | So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
| How we use your purchase history and saved items | Why ? |
|---|---|
| Sell you things | We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
| How we use information about your phone or laptop, and how you use our website and app | Why ? |
|---|---|
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Calla Garden – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Your responses to surveys, competitions and promotions
| How we use your responses to surveys, competitions and promotions | Why ? |
|---|---|
| Run the survey, competition or promotion | We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and website hosts who , who help us run our business
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
If you have said we can, we’ll send you marketing messages by email, SMS, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from calla-garden.com
You can stop receiving marketing messages from us at any time.
You can do this:
By clicking on the ‘unsubscribe’ link in any email
By contacting our team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications, such as order updates or where you have expressed an interest in a product or service at Calla Garden.
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Calla Garden banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Calla Garden (for example, your Calla Garden search history, and the content you read on Calla Garden) or on Calla Garden banners or ads you have previously clicked on.
Your data will not be transferred outside EU.
We shall keep your personal information such as your name, your first name, your billing address, your email address, your phone number and your history of purchase during the legal period of guarantee of 2 years to supply reports and analyses of trend bound only to the assistance. Any other information communicated except those aforesaid will be deleted in a secured way in a reasonable delay.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in Belgium, the APD and in France, the CNIL.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Calla Garden website or other Calla Garden services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Calla Garden.
Cookies are small files which a site or its service supplier transfers on the hard disk of your computer via its Web browser (if you allow them) who allows the systems of the service provider or the sites to recognize your browser, to capture and to remember certain information. For example, Calla Garden uses cookies to help to remember itself and to treat articles in the cart. They are also used to help Calla Garden to understand your preferences according to the previous or current activity on the website, what allows to supply you with improved services. Calla Garden also uses cookies to help to compile global data on the traffic of the site and the interaction of the site to be able to offer better experiences and better tools on the site in the future.
Calla Garden can contract with third service providers to help to understand better the visitors of the site. These service providers are not authorized to use the information collected in the name of Calla Garden, safe to help to lead and to improve the activities of Calla Garden.
You can choose to make warn your computer every time a cookie is sent, or he can choose to switch off all the cookies. You can do this operation via your browser.
If you:
- Have any questions or feedback about this notice
- Would like us to stop using your information
- Want to exercise any of your rights as set out above, or have a complaint
please don’t hesitate to contact our team, who will be happy to answer any questions you may have.
You can contact our privacy team at dataprotection@calla-garden.com. Or if you’d like to, you can write to us at:
4Senses SA
Boulevard de la Sauvenière 118
4000 Liège
Belgium
Updated: May 2018